JOB PURPOSE

The floor manager is responsible for overseeing the daily operations of our venues. Their duties include hiring and training restaurant staff, following company policies, speaking with diners to address concerns or solve problems, maintaining our unique dining environment as well as ensuring we’re delivering the best possible service.

KEY RESPONSIBILITIES

– Promote, work, and act in a manner consistent with the mission of The McKittrick Hotel

– Direct and coordinate operations, service, menu, restaurant environment, cleanliness standards, management development service style/system, food safety and internal marketing initiatives at the units.

– Supervise all staff from all F&B departments and provide constructive feedback

– Create day to day floor plans and assigning side work for all staff prior to arrival

– Coordinating with production staff and event teams with special events or requests

– Complete other tasks, projects and job duties as assigned and/or deemed appropriate by the GM of Hospitality/Director of Food & Beverage.

– Troubleshoot challenges with POS systems.

– Communicate with reservations team regarding floor updates or concerns that may affect cover count

– Extensive knowledge of all food and beverage items on our menus as well as options and available selections for allergies or dietary restrictions

– Data entry for proper payroll, tip sheets and sales numbers

– Ensuring all closeout procedures are exact and all financial numbers are correct

– Managing bar and staffing for special events, private events, bars, restaurants and other operations as needed. 

– Ensure that staff are maintaining the highest standards and level of service

– Employee will be required to perform any tasks as needed by the company

– Attend the weekly manager meetings and events meeting

APPLICANT QUALIFICATIONS

– Excellent leadership skills, organizational skills, attention to detail and ability to multitask

– Solution oriented and ability to see the larger picture 

– Self motivated and quick learner

– Strong interpersonal skills and an openness to learn and be a part of a team 

– Experience working in a collaborative team environment.

– Strong negotiation, verbal and written communication skills.

– Must work flexible hours including nights and weekends.

– Experienced in different FOH roles.

– Strong financial skills and knowledge.

– Purchasing and inventory experience.

– Dynamic, thorough and independent quick thinker with excellent problem-solving skills.

– Positive and outgoing team player.

– Effective communication both verbally and written with all levels of employees & guests in a professional and courteous manner

– New York City Food Handler’s Certificate will be required 

– Calm and professional demeanor to work in a fast paced environment

– Ability to execute all duties and responsibilities in a safe and timely manner

– Working Knowledge of tools and technologies listed in the job description

JOB TYPE

Full Time Salary, Exempt

PAY

$70k – $80k annually

paid weekly on Friday

BENEFITS

Company Paid Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K