Reservations Coordinator

The McKittrick Hotel, curated by the NYC-based producing team Emursive, is home to the immersive theater spectacle Sleep No More, the rooftop bar and oasis Gallow Green, the jazz-infused nightclub Manderley Bar, the winter rooftop hideaway The Lodge, and the performing and concert space The Club Car. For more info, visit

Reservations Coordinators are responsible for providing service and information to guests, processing ticket sales and gift shop orders, and preparing lists for performances. Hours are primarily mid-afternoon to late evening.

$17.00 an hour, up to 30 hours per week.

Duties and responsibilities include but are not limited to:

– Providing customer service with a highly enthusiastic demeanor via telephone and email for all events/spaces within The McKittrick Hotel.

– Aiding patrons in purchasing tickets and making restaurant reservations.

– Preparing printable lists for events.

– Assisting with packaging and shipping merchandise.

-Assisting in tracking and fulfilling donation requests.


-Experience with Resy, OvationTix, Shopify, Google Workspace, or similar platforms preferred.

-Capability to multitask and prioritize assignments judiciously in a fast paced environment.

-High level of organization working both independently as well as with hands-on supervision.

-Ability to problem solve and troubleshoot complicated inquiries and situations.

-Flexible schedule and availability for nights and weekends.

-Minimum one year of customer service is required.

-Combined experience in arts administration and restaurant/food industry preferred.


Please Note: All McKittrick Hotel staff are required to be fully vaccinated for Covid-19.

The McKittrick Hotel is an equal opportunity employer. The McKittrick Hotel does not tolerate harassment and discrimination and will take affirmative action measures against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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